Return policy

At UpliftingToSuccess Store, we strive to ensure that every customer is completely satisfied with their purchase. If for any reason you are not happy with your order, our refund and return policy is designed to make the process smooth and fair. Please read the details below carefully.

1. Eligibility for Returns and Refunds

  • You may request a return within 14 days of receiving your order.

  • To be eligible for a return, your item must:

    • Be unused, unworn, and in the same condition that you received it.

    • Be in the original packaging with all tags, labels, and accessories included.

  • Proof of purchase (such as an order number or receipt) is required for all returns.

  • Certain items may not be eligible for return, including:

    • Personalized or custom-made products.

    • Intimate items (such as undergarments or items marked as non-returnable for hygiene reasons).

    • Digital products or downloadable items.

2. Return Process

  1. Contact our support team at robsmktresearch@gmail.com with your order number, reason for return, and supporting photos (if applicable).

  2. Our team will review your request and provide you with return instructions.

  3. Carefully package the item and ship it to the return address provided by our team.

  4. Once your item is received and inspected, we will notify you by email about the approval or rejection of your return.

3. Refunds

  • If your return is approved, a refund will be processed to your original payment method.

  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

  • In cases where a refund cannot be processed (e.g., items not eligible or returned after the allowed timeframe), we will inform you promptly.

4. Exchanges

  • We offer exchanges only for defective, damaged, or incorrect items.

  • If you need to exchange an item for a different size, color, or replacement product, please contact us at robsmktresearch@gmail.com

  • Exchanges are processed as quickly as possible after we receive your returned item.

5. Shipping Costs for Returns

  • Customers are responsible for paying their own shipping costs when returning an item, unless the return is due to our error (defective, damaged, or wrong item received).

  • Original shipping fees are non-refundable.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.

6. Late or Missing Refunds

  • If you haven’t received your refund within the expected time frame:

    • First, check your bank or credit card account again.

    • Then, contact your payment provider—it may take some time before your refund is officially posted.

  • If you’ve done all of the above and still have not received your refund, please contact us at robsmktresearch@gmail.com for further assistance.

7. Contact Us

If you have any questions about this Refund Policy or need help with your return, please reach out to us at:
📧 robsmktresearch@gmail.com